Join us for a practical webinar with CareTutor and the National Trading Standards Scams Team, exploring how frontline teams can recognise, respond to and learn from scams affecting people receiving care and support at home.

In the session, we'll cover:

• Why people receiving care may be at greater risk: understanding vulnerability and how scammers exploit trust, fear and urgency.
• How scams reach people: common scams across phone calls, texts, emails, social media, post and doorstep approaches.
• Spotting the warning signs: what frontline care and support workers may notice during everyday visits and interactions.
• Responding to concerns: how to listen, avoid judgement and follow the right safeguarding and reporting procedures.
• Doorstep scams and rogue traders: recognising common warning signs and knowing what to do.
• When fraud becomes a safeguarding concern: understanding financial abuse, exploitation and ongoing risk.
• Recording and reporting: what to record, where concerns should be reported and why good records matter.
• Building a scam-resilient service: using real-life incidents, team discussions and learning to strengthen prevention.
• Practical scenario and Q&A: explore a realistic situation and discuss how teams should respond.

Webinar Duration: 60 mins

We can't wait to see you there!