Join Mark Thomson, Head of Learning and Development at CareTutor, for a practical CPD webinar exploring how managers in adult social care can approach difficult conversations with confidence, fairness and professionalism. Learn why addressing issues early can strengthen team performance, improve workplace culture and support safer, person-centred care. 

In the session we'll cover: 

✅ Why difficult conversations should be raised early rather than avoided.

✅ How to prepare for conversations fairly, professionally and with confidence.

✅ How to separate the person from the issue or behaviour and communicate expectations clearly.

✅ Practical techniques for listening, asking effective questions and agreeing meaningful next steps.

✅ How supervision, learning and leadership development can support better conversations and continuous improvement.

✅ How to evidence that concerns have been addressed, followed up and embedded into practice.

Includes live Q&A at the end. Attendees may wish to count the session towards their own CPD.

Webinar Duration: 11:30am to 12:30pm BST

We can't wait to see you there!